FAQs Of Buying

What Is Order MOQ?

  • In-stock items are typically 20-100pcs, depending on full carton packing.
  • Customizing items are typically 500-1000pcs, depending on the material and mold requests. 

What Is Order Ship Time?

  • In-stock items usually ship within 3-5 business days of order placement.

  • Customizing items usually ship within 20-30 business days of order placement.

What Is Order Delivery Time?

  • FedEx, DHL, and UPS express delivery normally take 4-7 business days.
  • ADC express delivery to Korea takes 2-3days.
  • Ordinary air transportation takes 10-15days.
  • Railway and sea transportations take 30-35days.

*Tips: If you need custom products to catch up with important events, festivals, exhibitions, or promotions, please order 30-60 days in advance.

What Payment Method Is Accepted?

  • Sample order amount less than US$1000, accept West Union, Paypal, or wire transfer.
  • Bulk order amount more than US$1001, accept a wire transfer from the company account only.

What Is The Guarantee Of Quality?

  • We stand behind all of our products and warrant our products to be free from defects in materials and workmanship.
  • We will replace or exchange any product that has a defect due to defects in the materials or workmanship for the next order within 90days. Misuse, neglect, or damage caused by normal use is not covered in our guarantee.
  • This warranty does not cover airline mishandling, normal wear, and tear, punctures, or abnormal abuse of the materials.
  • Please inspect your product upon arrival and contact us within 30 days of any defects.